iStoria Care is a premium support service from iStoria designed to help you achieve your language goals. The program offers one-on-one sessions with specialists, along with weekly progress tracking. A detailed learning plan is created and explained during your first session, serving as your guide to progress.

- Personalized Follow-up & Custom Plan: A plan tailored to your educational goals is created and explained in the first session, and it will be updated based on your needs.

- Weekly Progress Tracking: We monitor your progress weekly, providing motivation and assistance if you face any challenges.

- Preparation for Official Language Exams: Upon completing your plan, you'll be ready to take official English exams such as STEP or IELTS. We ensure you achieve at least a 70% score in STEP or 5.0 in IELTS.

- Recognition & Rewards: After completing 3 or more levels, you will join our success stories and receive rewards such as a free month or scholarships, especially for free version users.

- Loyalty Program: After completing 3 levels, you can refer other learners to receive grants and share your success stories.

- Skill Evaluation Session: After completing each level, a special session is provided to assess your skills and develop a clear plan for the next level based on your preferences, ensuring you stay on track.

- iStoria Care Community: This is a dedicated group for learners to interact, compete in various educational challenges, and listen to podcasts designed to improve general listening skills. Each episode focuses on a specific goal, such as learning new vocabulary or improving listening in different situations. This helps learners feel part of a real learning environment with personalized support from specialists. After attending your first session, you'll be invited to join this group to benefit from this educational opportunity.

1. Open the iStoria app.

2. Go to the "My Profile" page.

3. Tap "Join" in the iStoria Care section.

4. Follow these steps:

- Add your phone number.

- Complete 3 chapters.

- Finish 5 practices.

5. Tap "Book Session" and choose a time and date that works for you.

6. After joining, a specialist will contact you to arrange your sessions and set your learning path.

1. How can I get iStoria Care?

iStoria Care is available to all subscribers of the app.

2. How many sessions will I receive per level?

You will receive one session per level.

3. How long is each session?

Each session lasts between 20 to 25 minutes.

4. Which platform are the sessions held on?

Sessions are conducted via Google Meet.

5. Who conducts the sessions (male or female)?

The sessions are conducted by female specialists, though you can request a specific instructor if needed.

6. Is it required to turn on the camera?

No, the camera is not required.

7. What should I do if I miss my session?

Contact the support team via WhatsApp, and they will reschedule the session for you.

8. What should I do if the session time is too far away?

You can contact the support team via WhatsApp to arrange an earlier session.

9. What language will be used during the session?

The specialist will communicate in either Arabic or English based on your preference.