If you experience any issues while using the iStoria app, follow these simple troubleshooting steps to resolve the problem quickly:
1. Refresh the Journey page:
Start by pressing and holding the Journey page in the app.
Pull the page down to refresh the content. This may help resolve the issue if it is related to outdated content.
2. Log out and log back in:
If the problem persists, log out of the app.
Then, log back in using your account credentials.
3. Close the app and reopen it:
If the previous steps did not resolve the issue, close the app completely by closing it from the list of open apps.
After that, open the app again and check if the problem is resolved.
4. Check your internet connection:
If the issue continues, it could be due to a weak internet connection. Check the strength of your connection.
Try connecting to a different internet network and monitor if the problem persists.
5. Contact the customer support team:
If the issue remains unresolved after following the previous steps, please don’t hesitate to contact our technical support team.
Provide us with the details of the problem you are facing so we can assist you more effectively.
We are here to help you every step of the way and are always happy to assist you!