Hello! We know that sometimes apps can be a little mysterious. If you’ve ever wondered why a feature works a certain way, you are in the right place.
Learning Methodology
Why are some stories locked? Once you choose and start a story, the other stories in the level turn gray and lock temporarily. This ensures you finish your current adventure without distractions.
Why can't I translate sentences in advanced levels? We provide full sentence translations in Levels 1-4 to help you get started, but in advanced levels, we switch to Context Learning. Guessing the meaning of a sentence from its context helps you think in English rather than translating in your head.
Why can't I retake a story test? The system is designed to measure your true level on the first attempt, so the test score is final.
Can I change the story accent to American? Most of our core stories are produced by Oxford, so they feature a British accent which cannot be changed. However, you can hear the American pronunciation when you tap on a specific word, and you can change the dialect of the AI assistant in your Settings.
Your Account & Progress
How can I change my learning level? If the stories feel too easy or too hard, you can easily switch your level by going to Profile > Settings > Change Level. You will keep your Streak, Badges, and Vocabulary list.
I lost my streak! Can I get it back? Your streak resets if you miss a day of reading or practice. You can restore your streak within 48 hours of losing it by going to the app's Calendar and tapping the Restore Streak button.
How do I get my certificate? Certificates are available for Premium subscribers upon finishing a level. Go to the Home page, scroll to your Completed Level, tap the three dots, and select Get Certificate.
App Features & Library
Can I skip stories or levels? Yes, this feature is available for Premium subscribers. You can skip up to 20% of stories in your current level, or skip a Level entirely if you have completed at least 80% of it.
Can I skip a specific chapter inside a story? Skipping individual chapters within a story is not possible because you need to read the chapters in order without gaps to fully understand the plot and learn effectively.
Why is my daily story reading limited? If you are using the free version of iStoria, you can read up to 3 chapters per day to help you build a consistent learning habit. Vocabulary practice and tests remain 100% unlimited.