We’re sorry to see you go! Whether you’ve reached your English goals or decided to end your subscription, we want to make the cancellation process as smooth as possible for you. ✨
Don't worry: Even if you cancel, your progress and hard-earned levels will stay right where they are. You can pick up exactly where you left off anytime! 🚀 |
📲 The Quickest Way (Via iStoria App)
You can start the cancellation process directly from within the app, and iStoria will guide you to the right place:
Open the iStoria App.
Go to Profile > Settings.
Tap Manage Subscriptions > Settings icon.
Note: The app will automatically redirect you to the specific platform you used to subscribe (Direct Payment, App Store, or Google Play).
If you cannot access the app, please select your payment method below:
🛠️ Other Ways to Cancel (Select your method)
Cancel via Direct Payment (Cards, Apple Pay & G Pay) 💳
Cancel via Direct Payment (Cards, Apple Pay & G Pay) 💳
Open the payment link you received via email when you subscribed.
Tap Cancel Subscription.
Follow the prompts to ensure no future charges are applied.
Cancel via App Store (iOS) 🍏
Cancel via App Store (iOS) 🍏
Open Settings on your iPhone > Tap your Name > Tap Subscriptions.
Find iStoria and tap Cancel Subscription.
Note: If you don't see the button, it's already canceled! ✅
Google Play (Android) 🤖
Google Play (Android) 🤖
Open the Google Play Store app on your device.
Navigate to your profile by tapping on your Profile Icon.
Go to Payments & subscriptions and select Subscriptions.
Find and select your iStoria subscription.
Tap Cancel and follow the on-screen instructions to complete the cancellation process.
Helpful Reminders 💡
Important: Uninstalling the app does not cancel your subscription. You must follow the steps above to stop future payments. ⚠️ |
Keep Your Access: You’ll have full access to all features until the end of your current billing period. 🔓
Refund Policy: Canceling your subscription stops future billing but does not issue a refund. For purchases made through Google Play or the App Store, refund requests must be submitted directly through the respective store. For other payment methods, visit our [Refund Policy Article]. 📄
Need help? Our support team is always ready to assist you. 🤝